If there is a problem with your order, please contact me for a resolution. I believe that steady communication can resolve all issues.
If you have any questions please send a message. I aim to reply to messages as quickly and thoroughly as possible and I am happy to answer product or shipping related questions. Please consider time difference may cause delay in my answer.
Your information : Address, Name, Email, phone number
it is using for only a member and sending the package, so your information is safe
Returns and exchanges
I want you to be completely happy with your purchase. Please do not hesitate to contact me if there is any problem or you are not completely satisfied.
If you are not happy with the purchased, That Which is Flower Custom Product Only, we are happy to making a new one or fixed the Flower product for you, making you comfort with the product, but if you want refund, it will be 20-50% of the product price,Which is Case by Case Only, from the product situation because of the making cost is handmade, and we want everyone who buying The Product enjoy and delightful with Creative and luxury flower custom. ^.^
Damaged in Shipping:
If an item arrives damaged, please contact me within 2 days of receiving. I will work with you to replace the item. I do require pictures of the damaged packaging and contents.
All shipments have a tracking number so we can both track the item. At times the delivery can be delayed due to customs, national non-working holiday days or bad weather. If your package cannot be located after thorough investigation You can buy New One 50% from the product cost will be issued. The lost package is considered if it is not delivered in 30 working days.